Return Policy

Last updated December 01, 2023

We appreciate and hope you are happy with your purchase at Global Restaurant Equipment & Supplies. However, if you are not completely satisfied with your purchase for specific reasons, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Standard Returns

Most unused, regularly stocked items can be returned for a full refund, minus a 25% restocking fee, within 30 days of purchase. Contact your representative to initiate the return process and receive a (RA) return authorization. However, please note that some exceptions apply, as listed in our “Final Sale & Non Returnable Equipment ” section. All returned items must be in new and unused condition, with all original tags and labels attached. Please note that “special order items” like custom fabrications and most furniture cannot be returned. Items shipped directly to you from a manufacturer require a return authorization from that manufacturer.

Return Guidelines

• All returns must be initiated within 30 days of the purchase date.
• Items must be in original packaging, unused, and in resalable condition.
• Proof of purchase is required for all returns.
• A 25% restocking fee will be applied to all non-defective returns.
• Shipping and handling charges are non-refundable.
• Defective items will be replaced or repaired at our discretion.
• Used, Custom-made or special order items are not returnable.

Final Sale & Non Returnable Equipment

Unfortunately, we cannot accept the return of the following equipment.

• Used equipment and supplies
• Custom or Special order items
• Clearance & Closeout items
• Perishable and consumable items, including disposable items like lids, plates, and cups
• Products sold in aerosol cans
• Products that contain flammable liquid
• Restaurant Furniture

Return Claims

Ready to return an item or cancel your order? Before you do, take a moment to read this guide and gather your order number and proof of purchase. Then, contact your representative and let them know your intent (return or cancel) and the specific item involved, if applicable, along with your reason for seeking a resolution. Based on this information, your representative will help you determine the best course of action and guide you through the subsequent steps.

Gather Necessary Information

To better facilitate your return experience, make sure to contact your representative with the following information.

• Order number: This helps identify your specific purchase.
• Proof of purchase: This could be your receipt, invoice, or packing slip.
• Photos (optional): For damaged or defective items, photos provide clear evidence to support your claim.

Order Cancellation

Once an order is placed we can not guarantee that it can be cancelled. If you would like to cancel your order, please contact your representative as soon as possible. Cancellation / Restocking fee’s may be deducted from return credits to cover the costs of cancelling the items and/or processing the items back into stock. Customized orders are extremely difficult to cancel once the manufacturer receives the order and are usually non-returnable.

• Open Orders: If your order is still open and pending payment in our system, and wish to cancel the order, you will not be charged any shipping or restocking fees.
• Order Paid & Placed: If you choose to cancel your order after it has been paid and it has yet to be shipped, it may incur a 3% credit card fee.
• Order Shipped: Canceling an order post shipment, you will be responsible for the restocking fee up to 25%, return shipping charges, and a 3% credit card fee. Make sure to refuse the shipment once it arrives to your location.

Defective Merchandise

If you receive defective items, you will have to file a warranty claim with the manufacturer. For more information on this process, please contact your rep as soon as possible.

Missing or Damaged Items

Claims for items that arrived damaged or missing from a shipment must be reported as soon as possible to the carrier, usually within 3 to 5 days. Make sure to inspect your shipment when it arrives to report any issues in a timely manner. Please communicate these issues with your representative or contact us to better assist you in this process. Visit our Shipping Policies for more information and guidelines on receiving equipment.

Costs of Return Shipping

If you cancel your order after it has been shipped, you will be held responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes.

Return Process

To process your return request, we will have to first validate the return, once it is approved and you get an RMA number, then you can have the item shipped back to our returns department for further processing. To start this process, please contact your representative or customer service to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Return Address

*Please note, you will be responsible for all return shipping charges.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) weeks to process your return or exchange. It could take up to 7 business days to receive the items, there is an inspection window of up to 5 business days, then your bank or credit card company could take up to 5 business days to have your payment processed. All refunds will be issued in the form of the payment method used to make your purchase. We will notify you by email when your return has been processed.

Contact Us

If you have any questions concerning our return policy, please send us a message on our Contact Us page or reach out to your representative.